Here you'll find customer support for all the most common questions and inquiries.
Are there any Contracts?
No, there are no contract obligations when you sign up. Dealers retain the flexibility to cancel their service at any time.
Can I change the products I want included in my package?
Absolutely, dealers have the flexibility to add or remove products included in their package at any time using their dealership dashboard.
I received my order but some of the products were damaged upon delivery. What should I do?
Please reach out to your account representative immediately, and they will promptly replace all damaged products at no cost. If you're unsure of your account representative's contact information, you can always email info@nationalrefreshment.com and a representative will follow up with you promptly.
How often do I need to take an inventory on the app?
We kindly request dealers to conduct inventory checks every 7 to 10 days. This practice ensures that dealers always maintain adequate stock levels.
Are products ever out of stock?
Although we strive to minimize this occurrence, backorders may occasionally happen. In such cases, dealers will receive email notifications specifying the product and its expected restock date.
Do I get notified about expected shipments?
Yes, upon shipment of an order, dealers will receive an email notification containing a detailed list of the products and quantities included in the order, along with an estimated delivery date.
How will I get Billed?
Dealers must add a credit card to their dealer dashboard for payment purposes. Credit cards will be charged monthly for the preceding month's purchases. For instance, products delivered to a dealership in May will be billed in June, and products delivered in June will be billed in July, and so forth
Will I receive an Invoice?
Invoices will not be sent via email or mail; however, they can be accessed on your dealership dashboard. From there, dealers can view and print all invoices.
Can I set a monthly limit on how much I want to spend?
Yes, dealers can establish a monthly spending limit. Please notify your account representative of this preference during your dealership onboarding, and they will assist with setting this up.
How often will I be receiving products?
Generally, dealers receive product shipments once or twice a month. However, larger dealers may receive product shipments more often depending on their product usage rate.
