F.A.Q.

Here you'll find customer support for all the most common questions and inquiries.

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Yes it does. We worked with the Stellantis HQ do come up with quality snacks and beverages that fulfill the new customer satisfaction requirements.

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Yes, you can. However if you cancel the snack program prior to one full year of service, you will be charged $299 fee.

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Yes you can, however this should not ever happen. With our inventory app and expected usage, each dealer should be going through their inventory of snacks well before any expiration occurs. If you have expired products, please e-mail us with the products in question, date of expiration on the snacks, and quantity for a full credit to your account. info@nationalrefreshment.com

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Each Monday we ask that your team takes inventory of the current products you have left. We will calculate your requirements based on usage patterns to send you your next shipment. Your designated team member will receive an e-mail with the product shipment information.

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Each dealer will be invoiced through their dealer code number. You will see this on your monthly statements as National Refreshment Services.

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Applicable taxes will be invoiced with each order. These are calculated by your mailing address. These may include state and local taxes such as sugar tax for beverages.

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Yes, when signing up for the program you will be able to pick which packages such as snacks, beverages, coffee tea you would like to receive.

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Yes, when signing up if you only elect to participate in the snack package for example, and decide you want to add the beverage package to you program at a later date, just email info@nationalrefreshment.com with your request and we will update your account and notify you of the changes being made.

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Typically dealers will be receiving product shipments once a month, however for larger dealers (C, D E) you may receive product shipments every two weeks depending on your usage rate.

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We will send out a reminder email to please provide us your inventory and ask that you provide an updated inventory in the App as soon as possible.

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Yes, simply login into the NRS dealer website with your username and password and under order history you will be able to see all of your orders and total amount paid to date.

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No, dealers will be responsible for providing a refrigerator for beverages if they choose to use one.

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No, dealers will not need to place orders, National Refreshment Services will automatically place reorders for each dealership based on usage rates and current inventory levels you provide us in the weekly inventory reporting.

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No, Dealers can not pick certain products from each package they want. When you sign up for the snacks, beverage or coffee tea packages, you will receive all of the items in that package.

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No, if your state charges a bottle deposit on beverages, your invoice will include a separate line item with the bottle deposit charges your state has implemented on beverages.cts from each package they want. When you sign up for the snacks, beverage or coffee tea packages, you will receive all of the items in that package.